A leading call center, providing all forms of outsourcing services such as BPO services, call center services, the best telemarketing services and more online and offline.
Delivering strategic BPO services and solutions that match the high stakes
The Business Process Outsourcing (BPO) industry has evolved from its earlier phases to now become a strategic partner who can explore innovative and high-value solutions for customers while also handling existing processes. Customers expect BPO vendors to focus on streamlining not just the periphery but core business functions which can optimize business performance and create competitive differentiation in the market place.
Why Giftech?
Other factors driving the adoption of Business process outsourcing (BPO) by customers include improving service levels, cost reduction, help in integration through process management and gaining access to best-in-class processes without owning or acquiring technology and skills.
Giftech BPO is a provider of business process outsourcing services focusing on multiple horizontals and verticals. Our integrated solution approach provides prime value to customers through process standardization, process simplification and process optimization. We can leverage our range of enterprise offerings to enable diverse domains meet existing technology and functional requirements even as we partner with customers to go to the next level of operational excellence.
With a well-entrenched global delivery model, our BPO services are provided from North America, Central and Eastern Europe, India, China and Latin America.
Customer Support Service
Servicing customers is an important part of the enterprise-customer relationship. Companies world over are trying their best to use existing information to be able to service their customers the way they want to be catered to.
The challenge can be resolved with a well-planned strategy around automation allowing customers to manage business relationships effectively, improve and sustain customer loyalty and retention while reducing overall business expenditure.
Why Giftech BPO?
Our Customer Support team helps clients to achieve this goal by dealing with volumes of customer responses and providing enhanced value services to the former as per their specific requirements. It is one thing to handle a process and another to handle end customers. Companies have to be extremely customer friendly by being available round the clock, across geographies providing solutions in multiple languages. We can take care of all of this through expertise gained through years of experience and the strong foundation built around the following solutions:
- Inbound sales, including cross selling and up selling, billing, value-add services, service order processing, workforce dispatch, claims, employee helpdesks, customer retention programs etc.
- Self-help, call reduction and deflection strategies.
- Automated chat, speech and text analytics, AI-based voice support, social media marketing etc.
Our capability:
- 24 x 7 support, round the year
- Any channel support (let your customers decide how they like to reach you, email, social media, web based, phone, etc.)
- Competency (industry competence helps us anticipate and take necessary steps to handle any change)
- Customer service infrastructure (multiple geographies, multiple redundancies are now a must and they are built-into our outsourcing solutions)
- Focus on quality and customer satisfaction
- Scalable operations with skills to handle any customer service interaction in almost any language
Technical Support Services
A world-class product is very important for an enterprise to be successful but the technical support for the product is what continues to retain customers. Smart products and reliable technical support services, the combination is a sure way to keep customers happy. They are more likely to come back to you for future purchases and upgrades.
Why Giftech?
Business Process Outsourcing’s Tech Support provides excellent and quality technical support services to organizations globally. We have over 10+ years experience in helping clients slash support costs, boost user satisfaction and enhance productivity.
We offer eServices to build on support components that are previously in place in a mature support engagement. eServices ensure increased first time resolution of customer issues, reduced average handling time, increased productivity of the support personnel and hence achieves improved customer experience and satisfaction.
Our technical support BPO solutions assist enterprises resolve customer issues promptly. They include:
- Email Technical Support for non-urgent queries.
- Inbound Telephone Call Technical Support for urgent situations.
- Inbound Chat Support for situations where customers can not guide executives appropriately.
- Web-based support through social media mainstreaming to reduce inbound volumes.